Monday, 11 August 2014

SQL 2008R2 SP2 installation fails on a Cluster with Windows 2008 R2 64 bit -Error Element not found. (Exception from HRESULT: 0x80070490)


When installing SP2 on a SQL 2008R2  Cluster, the installation fails with no apparent reasons. No errors are listed in the event logs

  Final result:                  The patch installer has failed to update the following instance: <Instance Name >. To determine the reason for failure, review the log files.
  Exit code (Decimal):           -568706566
  Exit facility code:            1562
  Exit error code:               14842
  Exit message:                  The patch installer has failed to update the following instance: <Instance Name >. To determine the reason for failure, review the log files.
  Start time:                    2014-08-09 21:10:32
  End time:                      2014-08-09 21:35:56
  Requested action:              Patch

Instance <,Instance Name> overall summary:
  Final result:                  The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
  Exit code (Decimal):           -568706566
  Exit facility code:            1562
  Exit error code:               14842
  Exit message:                  Element not found. (Exception from HRESULT: 0x80070490)
  Start time:                    2014-08-09 21:24:36
  End time:                      2014-08-09 21:35:50
  Requested action:              Patch

 Cause :

 The error is caused if there are offline and removed disks inside the cluster

 Resolution:

 1) Run the Windows Cluster Validation Report and see the error   "Element not found." in Disk  Configuration "
 2)The error is caused if there are  offline and removed disks inside the cluster (that are no longer  presented to the server nodes). 
3)Removing the disks and re-run the installer will fix the problem
 


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